Long Distance in a Shrinking Global Footprint

Posted by Troy Stanton on Oct 2, 2018 1:23:55 PM

There is no doubt that the world is getting smaller, maybe not in size, but certainly in terms of global reach. With the increasing reach of the internet we can connect to anyone in the world with a simple mouse-click.

 

Fun Fact: In December 1995 the internet was connected via 16 million users (roughly .4% of the world's population). In December of 2017 4.156 Billion users were connected - That's 54% of the world!

 

Today an ever-increasing amount of phone calls travel over the internet and with the cost of sending voice as data so low, more people are getting "free" calling to more places around the globe every day. So what is the story with Business Long Distance rates?

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Topics: Insider

The Auto-Renew riddle

Posted by Troy Stanton on Aug 31, 2018 9:08:50 AM

The Auto-renew or Evergreen clause is often a hot-button topic of conversation across many industries. In our industry, service providers, typically ISPs (Internet Service Providers) & Voice/Data Carriers are the contractor while you, the customer are the contractee. The ISP considers the contract a subscription that auto-renews by default to ensure you don't lose access to paid features at your next renewal date. You, like many others, may have a different impression of this sometimes controversial clause.

 

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Topics: Insider

Knowledge is Money

Posted by Troy Stanton on Aug 6, 2018 3:13:53 PM
Finding an old wadded up $20 bill in your jean pocket always makes you smile - like you won a small lottery!  Speaking of found money, have you ever discovered a service you are paying for but no longer use and canceling it means immediate savings? We see this happen frequently with our clients and their phone lines. Today we will help you find out if this is happening to you.
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Topics: Insider

Here today, Here tomorrow?

Posted by Troy Stanton on Jul 2, 2018 10:49:29 AM

Why are we surprised when a favorite product or technology reaches its "End-of-Life" or is "Discontinued"?  We should know by now that all good things come to an end. Where technology is concerned, that end seems to comes even quicker.  But we move on and sacrifice our present day certainty and comfort for future efficiencies and improvements.

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Topics: Insider

Does your Internet Service Provider value your business?

Posted by Troy Stanton on Feb 27, 2018 9:53:00 AM

 

Most of us are paddling the same canoe when it comes to customer service at our ISP/Phone Company. We dread the process of calling the 800 number because we get a different rep from the last time, explain the reason for our call and then start the process over each time we are transferred. Personally, I would consider paying a little extra each month to have access to a dedicated CSR and avoid this process entirely. Imagine the time saved and value gained from this. 

 

This valued CSR could:

  • Provide detailed account information
  • Handle service requests and trouble reports
  • Provide valuable feedback and updates on existing tickets
  • Help add or delete services
  • Facilitate an office move
  • Answer general questions
  • Provide rate adjustments
  • Re-term contracts

 

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Topics: Insider

When is the right time to change Internet Service Providers?

Posted by Troy Stanton on Nov 14, 2017 1:08:43 PM

If we could look into the future there is no question that thdecisions we make today would yield better results. Unfortunately there is no crystal ball or time machine with regards to our voice and data service plans. Tip #3 of The 30 Tips to Saving Money using Business Technology will focus on the promotions and pricing plans offered by our local and national Internet and Voice Service Providers.

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Topics: Bundling voice and data services to save

NEC America announces special relief program

Posted by Troy Stanton on Sep 8, 2017 1:59:24 PM

                                                                                                        Hurricane Harvey has left a path of destruction along the southern parts of the Texas and Louisiana coasts and there are currently major fires ongoing in the majority of the northwestern states and California that are devastating thousands of acres along with many towns. Projections for Hurricane Irma indicate similar devastation for the U.S. Virgin Islands, Puerto Rico, Florida and the Southeast. To assist our customers, NEC is implementing the 2017 Emergency Assistance and Relief Program.

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Harvey flood waters damage Houston businesses

Posted by Troy Stanton on Sep 5, 2017 12:04:14 PM

Every Houstonian has been affected in some way by the flood waters that Hurricane Harvey delivered last weekend. If you were not directly affected by the flooding I am sure that you know someone who was. While many Houstonians are working to restore their homes and neighborhoods we have been fielding calls from clients seeking help to restore their businesses. The torrential rains and rising water have left numerous businesses without power or with damaged equipment. Businesses must be able to receive and place calls in order to operate and assist others so our focus has been restoring service to these businesses as quickly as possible.

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Bundle Phone and Internet Services to Save

Posted by Troy Stanton on Aug 18, 2017 8:13:18 AM

The package deal is always enticing to us as consumers. We bundle our insurance services, our cable television services and our software packages (see Microsoft Office). We even bundle our fast food orders. Would you like fries with that? It may seem obvious to some but surprisingly we have found that many clients neglect to bundle their phone and internet services.

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Topics: Bundling voice and data services to save

Leverage Technology to create BIG savings

Posted by Troy Stanton on Aug 3, 2017 12:13:20 PM

 

 

There is no doubt that Technology is everywhere in our daily lives. It wasn't that long ago that we went to the Yellow Pages (an actual book!) to find a company or product. Cell phones were for phone calls and cameras were for taking pictures. How did we communicate in business before Email?  Hit or miss phone calls, snail mail and fax. It's hard to remember how business got done this way... 

 

The simple truth: Technology makes life easier. It can accelerate and simplify difficult processes. This saves time. Time is money. So Technology saves Money. This blog will show you how you can save money on the technologies you use now and save even more by the thoughtful application of new technologies. 

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