The Facts about E-Fax

Posted by Troy Stanton on Jan 16, 2019 8:48:13 AM

Today, the mere mention of a fax machine often leads to a chuckle. Remember the horrible grating sounds the machine made while pushing out documents printed on flimsy, filmy facsimile paper? This bygone technology was actually used to transmit documents and has all but been replaced by email.  In fact, The Smithsonian Museum in Washington, D.C. has entered a fax machine as part of its historical artifacts exhibit. True Story. 

 

While most of us feel that the fax machine has gone the way of the VCR (wow - we are really dating ourselves with this post), in reality there are still industries that require documents to be transmitted via fax. Heavily regulated industries such as healthcare, government and law firms still require documents to be sent this way. The fact that these archaic standards still persist can be attributed partly to the rise of cyber-crime but also to the continuing requirements for a genuine signature.  While document transfer technology is progressing along with industry standards, some of these sectors like the Internal Revenue Service may never completely do away with the fax. 

 

Read More

Topics: Insider

On-Hold Marketing is a Winner

Posted by Troy Stanton on Dec 4, 2018 10:57:00 AM

Hello? Is anyone there? You've just been put on hold (you think!) but all you hear is silence. Are you being transferred? Are you still connected? Will anyone return to take your call? This scenario is fairly common and not only bad customer service, but also a missed opportunity. In today's world there is no excuse for this. Why not provide music combined with a message that will let your caller know they are important to you?

 

Even better, why not take the opportunity to let the caller know what your company is about and let them know about your products and services or tell them about special programs or company initiatives?

Read More

Topics: Insider

Embrace the Unknown

Posted by Troy Stanton on Nov 1, 2018 3:35:25 PM

If you have ever paid a phone/internet bill, you have undoubtedly noticed the long list of additional fees and charges.  Most of us just grit our teeth and pay, without a good understanding of why they are there in the first place.  Today we will provide a closer look at these charges.  After all, they account for approximately 20% to 30% of our monthly bill!  Are they all required local, state and federal taxes, or are some "tacked" on at the discretion of the carrier? We will begin by breaking down the surcharges and fees and then we will point out a few areas of costs savings you might realize with a more careful analysis of your phone and internet bills.

Read More

Topics: Insider

Long Distance in a Shrinking Global Footprint

Posted by Troy Stanton on Oct 2, 2018 1:23:55 PM

There is no doubt that the world is getting smaller, maybe not in size, but certainly in terms of global reach. With the increasing reach of the internet we can connect to anyone in the world with a simple mouse-click.

 

Fun Fact: In December 1995 the internet was connected via 16 million users (roughly .4% of the world's population). In December of 2017 4.156 Billion users were connected - That's 54% of the world!

 

Today an ever-increasing amount of phone calls travel over the internet and with the cost of sending voice as data so low, more people are getting "free" calling to more places around the globe every day. So what is the story with Business Long Distance rates?

Read More

Topics: Insider

The Auto-Renew riddle

Posted by Troy Stanton on Aug 31, 2018 9:08:50 AM

The Auto-renew or Evergreen clause is often a hot-button topic of conversation across many industries. In our industry, service providers, typically ISPs (Internet Service Providers) & Voice/Data Carriers are the contractor while you, the customer are the contractee. The ISP considers the contract a subscription that auto-renews by default to ensure you don't lose access to paid features at your next renewal date. You, like many others, may have a different impression of this sometimes controversial clause.

 

Read More

Topics: Insider

Knowledge is Money

Posted by Troy Stanton on Aug 6, 2018 3:13:53 PM
Finding an old wadded up $20 bill in your jean pocket always makes you smile - like you won a small lottery!  Speaking of found money, have you ever discovered a service you are paying for but no longer use and canceling it means immediate savings? We see this happen frequently with our clients and their phone lines. Today we will help you find out if this is happening to you.
Read More

Topics: Insider

Here today, Here tomorrow?

Posted by Troy Stanton on Jul 2, 2018 10:49:29 AM

Why are we surprised when a favorite product or technology reaches its "End-of-Life" or is "Discontinued"?  We should know by now that all good things come to an end. Where technology is concerned, that end seems to comes even quicker.  But we move on and sacrifice our present day certainty and comfort for future efficiencies and improvements.

Read More

Topics: Insider

Does your Internet Service Provider value your business?

Posted by Troy Stanton on Feb 27, 2018 9:53:00 AM

 

Most of us are paddling the same canoe when it comes to customer service at our ISP/Phone Company. We dread the process of calling the 800 number because we get a different rep from the last time, explain the reason for our call and then start the process over each time we are transferred. Personally, I would consider paying a little extra each month to have access to a dedicated CSR and avoid this process entirely. Imagine the time saved and value gained from this. 

 

This valued CSR could:

  • Provide detailed account information
  • Handle service requests and trouble reports
  • Provide valuable feedback and updates on existing tickets
  • Help add or delete services
  • Facilitate an office move
  • Answer general questions
  • Provide rate adjustments
  • Re-term contracts

 

Read More

Topics: Insider

When is the right time to change Internet Service Providers?

Posted by Troy Stanton on Nov 14, 2017 1:08:43 PM

If we could look into the future there is no question that thdecisions we make today would yield better results. Unfortunately there is no crystal ball or time machine with regards to our voice and data service plans. Tip #3 of The 30 Tips to Saving Money using Business Technology will focus on the promotions and pricing plans offered by our local and national Internet and Voice Service Providers.

Read More

Topics: Bundling voice and data services to save

NEC America announces special relief program

Posted by Troy Stanton on Sep 8, 2017 1:59:24 PM

                                                                                                        Hurricane Harvey has left a path of destruction along the southern parts of the Texas and Louisiana coasts and there are currently major fires ongoing in the majority of the northwestern states and California that are devastating thousands of acres along with many towns. Projections for Hurricane Irma indicate similar devastation for the U.S. Virgin Islands, Puerto Rico, Florida and the Southeast. To assist our customers, NEC is implementing the 2017 Emergency Assistance and Relief Program.

Read More