Think of a firewall as the moat that surrounds your castle. For pillagers to cross and storm the castle it just takes one village idiot to accidentally lower the draw bridge. What if you could stop them before they ever got to the lever? In the cybersecurity realm, this is what DNS layer protection offers. Before we explain what DNS layer protection means, let's take a closer look at what DNS is.
It was another email from a vendor about a purchase order. She'd seen this same email a hundred times before. Why would she look more closely than the familiar logo and letterhead? After all, the dangerous stuff couldn't get past her company's firewall and spam filter. Or so she thought...
She didn't notice that the phony email address was from a .co instead of a .com. Flash forward one week. After dozens of hours of lost business and a $16,000 ransom payment, the company was still digging out of the mess.
With so many of us working from home it's imperative that we continue to remain vigilant and cyber-secure. Our clients have asked us to provide some basic steps we can take to protect ourselves while we work from home during the Covid-19 pandemic
Ever wonder why your customers complain that they are having a hard time reaching you? Maybe you lost a key customer or prospect because a phone call or voicemail wasn't returned? Call Accounting software or applications can track all of your calls from "cradle to grave" meaning that you can visually track a call from the point that it hit your phone system through the hang-up. Did it get to an extension? If so, which extension? Was a message left in the voicemail box? How long was the message? All of these questions can be answered with Call Accounting.
In the current technology world it seems that everything is "moving to the cloud". On a commercial level, many key business tools such as Microsoft Office have become cloud-based (Office 365). On a personal level, our iPhone and Android music, pictures and videos are saved and backed-up to the cloud. So what is "the cloud" anyway?
The Cloud is a really just a collection of data centers. A data center is made up of racks of data servers nestled inside a secure, always powered, always connected, disaster-resistant building. They come in many shapes and sizes from the 1.3 Million square foot Citadel in Reno, to a room tucked away in a multi-use office building. By this broad definition, there are three million data centers in the US. That's one (1) data center for every 100 people. Google by itself owns eight (8) data centers around the world. With the increasing need for connectivity and the growing importance of data we will see an additional 4,000 more data centers built in the US in the next 2 years. So how does business technology and more specifically, voice communications take advantage of the cloud?
In our third and last post discussing Unified Communications we will focus on Mobility technology and its role in bringing the mobile work force closer by providing quicker and more efficient interaction with customers and co-workers. Mobility refers to any application developed for a mobile device that facilitates business outside of a typical office environment. The improved screen size and power of mobile devices coupled with the ongoing movement of employees outside the office has created a need for better communications using their mobile devices.
As discussed in the first post of this series highlighting Unified Communications (UC), the role of UC is to bring the mobile work force closer by providing quicker and more efficient interaction with customers and co-workers. One important component of UC is Presence. Presence is an application that provides a bird’s eye view of the whereabouts of colleagues – providing real-time information on staff availability, regardless of location. Are they in a meeting, on vacation, on sick leave? Presence makes it possible to find and contact an available co-worker wherever they might be, enabling as close to a "real-time" response to customers as possible .
There is no question that technology has improved the way that business people communicate. However, with more employees working from home or the road and corporate footprints expanding, new challenges to communication with customers and colleagues have emerged. At the same time, even with an increasing number of millennials in the work force, interpersonal communication is as important as it has ever been. So how does technology help meet the need for timely and personalized communication while remaining mindful of the travel budget? Using features found within Unified Communications, or "UC" for short, is one answer and a broad-ranging topic that we will explore more in depth in subsequent blog posts. Our focus today is on an important component of Unified Communications; audio and video Conferencing.
Today, the mere mention of a fax machine often leads to a chuckle. Remember the horrible grating sounds the machine made while pushing out documents printed on flimsy, filmy facsimile paper? This bygone technology was actually used to transmit documents and has all but been replaced by email. In fact, The Smithsonian Museum in Washington, D.C. has entered a fax machine as part of its historical artifacts exhibit. True Story.
While most of us feel that the fax machine has gone the way of the VCR (wow - we are really dating ourselves with this post), in reality there are still industries that require documents to be transmitted via fax. Heavily regulated industries such as healthcare, government and law firms still require documents to be sent this way. The fact that these archaic standards still persist can be attributed partly to the rise of cyber-crime but also to the continuing requirements for a genuine signature. While document transfer technology is progressing along with industry standards, some of these sectors like the Internal Revenue Service may never completely do away with the fax.